All orders made during regular office hours – between Monday and Friday by 11 a.m. – will be processed on that same day.
No deliveries are made on Saturdays, Sundays, and during holidays. They will be processed on the following working day.
Delivery within the EU occurs within 3 working days. Your order can be delivered to an address different from the one listed on the invoice. The invoice will be sent by e-mail. Should you wish to add an alternative delivery address, do so during the check-out procedure.
If customers purchase more than one article, the delivery can consist of several packages.
For deliveries that consist of several packages, a separate tracking link is created for each package.
Luis Trenker ships to Italy, Germany and Austria for 9€, shippings to all the other EU-Countries are 15€.
Due to the custom taxes we charge for every shipping to Switzerland and Liechtenstein 35€ (including all taxes, vat and shipping costs)
For orders outside the European Union, please contact the Customer Service firstname.lastname@example.org
for information’s on tariffs and import taxes.